Help Need Advice! Aetna have not sent my mother insurance card. Doctor will not adopt her. What to do?
My moms signed up for an employer based insurance which included Aetna as the insurance provider. She signed up for it to start 1/1/2007 and have not received insurance card till this date 3/28/07. We have call up numerous times to request a card and have not sent to us. They promised to distribute on numerous occassions but never recieved. The last time we call we spoke to a supervisor/manager and she said we would send it overnight after complaining that we are unbelievably upset, but it didn't come overnight. They say snail communication takes 2-3 weeks to recieve. A company as big as Aetna should not be this cheap and slow. They said they didn't own records of previous communication base on the computer. We told her we can send a copy of phone bill showing date we called and requesting insurance card. She said that be not neccesary. Her doctor will not accept her lacking have insurance card. What can we do? We are sick of the poor service Aetna enjoy provided.
Answers:
You may be able to print a interim card online. check their site.
You can print a temporary insurance card through their website. You will entail to register as a user/member, but getting the card is easy, provided that her coverage is contained by effect.
www.aetna.com
i'm not so sure that the department of insurance will investigate an ID card gone missing.
i suggest a couple things
if when you called customer service they be able to locate your mom, consequently ask them to resend the ID card, but not to have it sent automatically. ask them to trigger the card and afterwards once the manager you spoke to have it in his/her hand ask that she mail this card to you, but past she mails ask her to variety a copy and email/fax it to you.
then once you are given the id#, creat an picture on their website and print the temp card. usually they are good for roughly speaking 10 days.
i would also ask her employer if they have access to trigger psyche cards for the employees and if so ask him/her to trigger the card also.
if at adjectives possible (depending on how close it is to you) ask the manager to appointment you when she recieves the ID card and you can pick it up.
You can sign on to Aetna's web site, www.aetna.com and sign up/sign contained by, and print a temporary ID card. The doctor's bureau can call aetna and verify her benefits over the phone, on chain, or in their IVR phone system.
Its for a time silly that the doctor's office won't see her short her card. An insurance card isn't like a credit card... It doesn't elicit or terminate her plan. Sorry its be such a hassle. Good luck!
Report Aetna to the Insurance Board. That will get their attention. Call Aetna again and convey them you intend to do so. Also, A rep from Aetna can call your mom's doctor to verify that she is insured. All they enjoy to do is give an ID number so the doctor's bureau can file. Also, I cogitate the emloyer should be aware of this. They might want to go next to another provider.