Slip & Fall Injury - Need serve on insurance?
My wife recently slipped on ice and have a fracture. This happened when she was basically coming out our apt in the pathway. The medical cost was pretty giant and we had contacted our landlord's insurance to pay our medical bills. The insurance personage met and had recorded our conversation. Before he started soundtrack & on our request he agreed orally to share a copy of the recorded conversation (transcription). But in a minute I feel he seems to dodge us by giving filmsy reason for not getting the transcription posted to us. I guess he would use the recorded conversation as an evidence. Can anyone guide me in getting the transcription from him. [In his reply (to our claim) he have contradicted what we had said.]
Thank you very much!
It takes time to get a record statement transcribed. I've sent them into word processing and not gotten them back for months.
We can put a rush on some of them. That is where things are time sensitive. This is not that benevolent of case. So he's not going to put a rush on it. Which means, the time sensitive stuff get done first.
Most of the time we take a statement and don't transcribe it. If the agreement was he would transport you copy of it was transcribed and it's not been transcribed...consequently he's not violated the agreement and he'll send you a copy when/if it is transcribed.
He does not do the transcription. Once he sends it in to be done...its out of his hand. He has no control over when the transcription comes back.
And it's on video and on the record. What you said does not change a short time ago because you have a copy of it. If you get a copy of it tomorrow or a year from presently...it's gonna say the same entry either way.
Next time.merely sit there with your own video and recorder and tape record the statement as it's going on. Just put your recorder on the table subsequent to the adjusters.
He have no obligation to get a transcript to you. Most of the time, a company will NOT release that information, or other information on the claim profile that they put together.
You should have brought your own tape recorder, to narrative a copy for yourself. Likely you're not going to get your transcript, until/unless this ends up in court, as cog of the discovery process.
Answers: This steps close to legally recognized advice, but in nonspecific a party giving a statement is entitled to a copy of it. Note that transcriptions are expensive and many times carrier will not have a transcription done. Rather, you may ask for a copy of the cassette (if done on tape). Some carriers even use digital recorder and may be able to email you the image. I would ask them contained by writing for a copy of the recording. If they refuse, you can other file a complaint with the Department of Insurance.