Is a customer liable for merchandise she damages while shopping?
I had a customer come into my store and reduce to rubble merchandise beyond being competent to sell. She next picked up another item of the same type and took it to the front of the store to purchase. At the register she be confronted and with some reluctance did finally agree to clear for her item and the item she damaged. She departed the store after signing her Credit card slip and took both items with her. The broken one and the devout one.
Weeks later she call her CC company and initiated a charge back, claiming we did not own a signed contract stating that if she damaged our property while shopping she would be liable.
Isn't that beside the point she took both items the diluted one and the good one and signed the CC slip near the total amount for both items?
She has admit on the report that she did damage the item and she did confer on the store with both the items. Is this crazy or does she really own a claim?
Answers: Fight it. She does not have a leg to stand on. If she took both items home, she bought them. She cannot vote they are defective if she broke it!
sounds like a cheapskate trying to breed some money. so i'd go near crazy i guess, and no she doesn't have a claim.